Transparent Communication
Clear expectations help customers understand what can be reviewed and what information is needed.
Returns & Refunds
Clear expectations. Honest resolutions.
Every handcrafted and made-to-order product represents time, materials, craftsmanship, and careful preparation.
To ensure fairness for both customers and Royal Indian Handicrafts, we encourage customers to review our Return Policy, Replacement Policy, and Refund Policy guidelines before placing an order.
Order support guide
Customer support
Fair review.
Clear communication.
Customer Support for custom furniture, handcrafted furniture, and delivery-related concerns.
Made-to-Order
Products
Customer
Support Available
Delivery
Inspection Required
Case-by-Case
Review Process
Our Approach
Built on clarity, not confusion.
Our goal is always to deliver products that meet expectations and arrive safely.
Because many of our products are handcrafted, customized, or made to order, return eligibility differs from standard retail products.
We believe clear communication before and after delivery helps create the best experience for everyone involved.
Case-by-Case Review
Each concern is evaluated individually based on product type, delivery condition, and available evidence.
Customer Support
Our team remains available to guide customers through delivery concerns and product-related questions.
Fair Resolution Process
The goal is a balanced review process that is fair to customers and protects handcrafted production work.
AT THE TIME OF DELIVERY
Please inspect your order carefully.
Customers should inspect products at the time of delivery whenever possible.
This information helps us review and verify claims accurately.
If visible damage is noticed
- Record a complete package opening video
- Capture supporting photographs if possible
- Report the issue immediately
Claim Review
Situations that may require review.
Each situation is reviewed individually based on available evidence and communication. Submission of a claim does not automatically guarantee approval.
Visible Shipping Damage
Damage visible at delivery may be reviewed when reported with supporting evidence.
Verified Delivery Issues
Delivery-related concerns are reviewed based on condition verification and communication.
Packaging Damage with Product Impact
Packaging concerns are considered when they clearly affect the product condition.
Manufacturing Defects Identified Upon Delivery
Potential manufacturing defects reported at delivery can be reviewed by the support team.
Limited Eligibility
Situations where returns may not apply.
To keep the process fair, certain furniture returns are generally limited, especially when products are custom-made, made to order, or accepted in good condition at delivery.
- Products accepted in good condition at delivery
- Custom-made products
- Made-to-order products
- Products showing signs of use after delivery
- Issues reported significantly after delivery
- Claims without supporting documentation when required
Resolution Options
How concerns may be addressed.
Depending on the situation, Royal Indian Handicrafts may evaluate one or more support options.
Our objective is always to find a practical and fair resolution whenever possible.
Replacement
A replacement may be reviewed where the circumstances and product eligibility support it.
Repair Assistance
Repair guidance or assistance may be considered for suitable product concerns.
Partial Resolution
A partial resolution may be discussed when it is appropriate to the situation.
Refund Review
Refunds are reviewed carefully and are not automatic for every claim.
Case-Specific Support
Some concerns may require a tailored support approach based on product and delivery details.
All resolutions are subject to review and approval based on the circumstances of the claim.
Review Process
From concern to resolution.
Our goal is to handle concerns fairly while maintaining transparency throughout the process.
01
Customer Reports Issue
The customer contacts our team with order details and a clear explanation of the concern.
02
Photos & Video Submitted
Supporting photos and a package opening video are shared when required for damage-related claims.
03
Internal Review
Our team reviews the product type, delivery condition, customization status, and available evidence.
04
Verification Process
The concern is verified against order details, communication, and delivery condition information.
05
Resolution Discussion
Possible next steps are discussed transparently based on the circumstances of the claim.
06
Final Outcome
A final outcome is communicated after review and approval where applicable.
Frequent Questions
Clear answers before a claim.
No. Eligibility depends on product type, delivery condition, customization status, and claim circumstances.
Yes. A package opening video is strongly recommended and may be required when reviewing damage-related claims.
Customized and made-to-order products are generally not eligible for return unless a verified issue exists.
Review timelines vary depending on the complexity of the case and supporting information provided.
No. Claims are reviewed individually and resolutions may include replacement, repair assistance, partial resolution, refund review, or other appropriate support.
NEED ASSISTANCE?
We're here to help.
If you have questions about an order, delivery, or product concern, our team will do its best to provide guidance and support.
Royal Indian Handicrafts • Manufacturer • Exporter • Rajasthan Craftsmanship Since 1998
Order Support
Support for custom furniture, handcrafted furniture, delivery concerns, and fair review.